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Inclusive Development International

Privacy Policy

At Inclusive Development International we uphold our values and commitment to human rights in every aspect of what we do.  That includes respecting your privacy and handling any data we collect with care.

Although privacy regulations vary greatly across the regions we work in, we strive to comply with all relevant legislation and follow best practice. This Privacy Policy explains how Inclusive Development International collects, uses, discloses and otherwise handles personal information. If you have any questions or feedback, please contact us at [email protected]

The type of information we collect

The personal information we collect will depend on the type of interactions you have with us. 

For example, if you:

  • Donate to Inclusive Development International, we will collect your name, contact details and address, along with payment details such as the amount and frequency of donations. We may also keep a record of your communication preferences and notes of contact or correspondence you have with us.
  • Subscribe to an Inclusive Development International email lists for newsletters, updates, calls to action etc, we collect your email address and preferred name or pseudonym and any of the additional information you provide voluntarily, such as the country you are located in or comments included in optional fields.
  • Attend an Inclusive Development International training session or event, we may collect your name, organisation, contact details, payment details (if applicable) and any dietary and accessibility requirements.
  • Engage with Inclusive Development International on social media or on our websites, we may collect your name, email address, phone number, communication preferences, as well as your any interests, opinions or preferences you provide. Often, in such circumstances, this data will be collected by third party platforms which may also be collecting additional information that we are not aware of, but may be utilized at a later date. For example, any preferences you have informed Facebook of and your personal settings, may have an impact on if or how you see our posts or promotional activities on Facebook. We may also use the information provided to us to communicate with you via social media.
  • Apply for a job or other position with Inclusive Development International, we may collect the information you include in your application, including your cover letter, resume, contact details and referee reports.

 

Sensitive information

We may collect some personal information – such as information relating to racial or ethnic origin, religious beliefs or affiliations, health information or information about a disability – when we have your consent and when the collection is reasonably necessary for us to carry out one or more of our functions or activities. For example, if there’s an accessibility issue at one of our events or in materials we produce that we can take reasonable steps to address, we may keep a note of it for future use.

What if you don’t provide us with your personal information?

In some circumstances we allow individuals the option of not identifying themselves, or of using a pseudonym, when dealing with us. For example, when viewing our website or subscribing to an email list. In some circumstances, donations may also be made anonymously, but in such cases Inclusive Development International may not be able to issue a standard receipt.

How do we collect personal information?

We collect personal information in a number of ways, including:

  • Through our websites. For example, if you choose to donate to Inclusive Development International online through an external secure payment system we use, subscribe to updates, register to attend an event or participate in one of our digital actions such as a petition or email writing campaign.
  • When you correspond with us, for example, by letter, email, telephone, in-person or in video meetings.
  • From other organizations who refer you to us with your consent.
  • From third party services such as Facebook, Twitter and Google. See the section on third parties and service providers below for further information about this.

Why do we collect personal information?

We collect, hold and use information for a number of reasons. Ultimately, it all comes back to furthering Inclusive Development International’s mission. Such data can be useful in the general running of the organizations. For example, when performing tasks such as:

  • recruiting staff, contractors and volunteers
  • processing payments
  • answering queries and resolving complaints
  • delivering our services and support
  • evaluating our work and reporting externally to funders
  • disseminating media releases and alerts
  • carrying out advocacy and policy work
  • informing subscribers about our advocacy work
  • encouraging supporters to take advocacy actions to support our work, communities, or efforts by trusted partner organizations
  • conducting training and seminars and other events
  • sharing materials such as reports and other resources

From time to time, we’ll also conduct – or engage external providers to conduct – research relevant to Inclusive Development International’s operations. This can include seeking the views of our supporters and other audiences.

We also use it to promote Inclusive Development International and raise funds for our work. For example, we collect, hold and use information to:

  • promote our work
  • seek grants and donations
  • manage donor relationships
  • organize fundraising events and appeals
  • report to funding providers
  • understand which areas of our work that supporters and other stakeholders are interested in

Why do we use information collected by third parties and service providers

We may also receive information about you from other sources, including through third-party services and organizations. For example, if you access services, such as Facebook, Google, or Twitter and permit those services to collect data, Inclusive Development International may utilize that data when using those platforms to share materials or for other purposes. Please note that such services have their own privacy policies that cover your interaction and use of those services.

Other services and tools that we use may also be collecting information. For example, our main website uses the WordPress service which automatically collects certain information such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, the date and time of your visit, information about the links you click and pages you view etc. We will access such information if we feel it may offer insights into how we can improve and support our work. Similarly, we may use cookies, pixel tags, and similar technologies to automatically collect information.Also note that post on our websites may include embedded content (e.g. videos, images, articles, tweets etc) and that embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who do we disclose your personal information to?

The nature of the services provided by Inclusive Development International means that it is often necessary for us to disclose your personal information to other parties. For example, we’d commonly disclose information to:

  • financial institutions for payment processing
  • referees whose details are provided to us by job applicants
  • Our contracted service providers, which include:
    • information technology service providers
    • conference, function and training organizers
    • marketing, communications, analytics, and research service providers
    • freight and courier services
    • external business advisers, such as recruitment advisors, auditors, lawyers and consultants

We usually publish the names of donors who donate over a certain amount in a financial year in our annual report which is published on our website. (Contact us if you have any concerns and would like to request to be kept anonymous.)

For legal purposes, we may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Inclusive Development International, our affiliates, users, or the public.

In rare circumstances, we may provide email addresses to trusted partner organizations working on campaigns or cases with us. This is because we often work in coalition and sometimes share the administrative burdens or seek to utilize the expertise or capabilities of partner organizations. It would only ever be done if there was a clear link and relevance to your relationship with Inclusive Development International and the purpose of sharing the information.

Is the information secure?

We hold most of the personal information in electronic formats.

The security of your personal information is important to us and we take an active interest in the standards our service provides adhere to and have internal IT security protocols that all staff are familiar with such as two-step authentication processes for password protections etc.

While we strive to protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction, you disclose any information online at your own risk as no data storage system or transmission of data over the internet or any other public network can be guaranteed to be 100 percent secure. 

You can also help to protect the privacy of your personal information by letting us know as soon as possible if you become aware of any security breach.

Can you access and correct personal information?

We will take reasonable steps to provide you with access to your personal information. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading. 

Requests to access and correct your information should be made by email, post or phone using the details above. Note that we will need to verify your identity before processing your request. We will endeavor to respond to your request within 30 days. If we do not agree with your request to access or correct your information, we will provide you with reasons for our decision and available complaint mechanisms. 

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Change of Policy

Inclusive Development International may change this Privacy Policy from time to time without prior notice and will update this policy from time to time to ensure its currency and compliance with relevant privacy laws.